How It Works

Walk in Service

All of our store offer a walk-in service so feel free to pop in with your device and a member of staff will be able to help you. We suggest you to book an appointment before you come.

We are also able to perform repairs while you wait but please check directly with the location you will be visiting to see when they can fit you in and to ensure if they have required parts in stock for your mobile.

The majority of our most common repairs complete within 1 hour; devices with uncommon issues will generally have a longer turnaround of 1-7 working days.

To book a walk-in repair please visit website (Book a Repair), alternatively you can call at or TEXT at 07380990499 or email us at

You can pay in store after your device is fixed, we run No Fix-No Fee policy.

We come to you

You can visit our website for booking this service and select one of the available slot. Otherwise to check if any appointment available, you can call us for booking at 07380990499. You can also send us email at

Area we cover at the moment Kingston upon Thames, Norbiton, Surbiton, Teddington, Hampton Hill, Twickenham, Richmond, New Malden, East Molesey and any area with 5 mile of our Store (KT1 1QT).

One of our expert will visit you wherever you want. We come to your office, home, hotel or any other location you choose within our radius, and fix your phone in front of you. It only takes about 30-40 minutes normally – there is no need to stop what you are doing.

We will only charge you once repair is done successfully.

Mail in

You can send your device to us by using any insured mail service independently. If you are sending your device, please wrap your phone or tablet safely. We suggest you to use the Insured Mail service that will cost you around £7.

Our fast turnaround postal repair service can be taken in 3 easy steps;

  1. Book your repair, write the reference number and IMEI number on paper and enclose it with your device.
  2. Package your device in padded/bubble envelop and send it to us. Please send your device to
    iRepair Zone
    145 Clarence Street,
    Kingston upon Thames
    KT1 1QT
  3. Once we received your device, we will contact you and start repairing immediately. After your device fixed we will send you confirmation email. We always return devices with recorded mail service.

Pick Up & Return

We can arrange same day pick up if you living within 5 mile of our store (KT1 1QT), for this option please call us at 07380990499, you can also send us email at

For the ultimate convenience, we can arrange to have your device collected from anywhere in mainland UK (excl Northern Ireland and parts of Scotland). We recommend you select our Free Mail-in Pack, which includes our custom designed box to ensure your device is protected during transit and pre-addressed delivery bag for convenience. Just select this option at checkout.

Prepare Your Device

1. Backup your data if possible. We do not delete data or internal storage so it is optional.

2. If possible remove the passcode / password or include it with your phone so we can test the phone after repair. If you will not do that, we might not be able to test your mobile and it will delay the process.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the package.

Payment Method

For walk-in service, after your device is fixed, you can pay cash in store or you can use any major debit/credit card as a payment method.

If we come to you to fix your device, you can pay after your mobile is fixed. You can pay by cash or by using any Debit/Credit card.

If you are sending your device to us by using any postal/courier service, we will inform you once your device is fixed. You can pay over the phone or via bank transfer by using following bank details.

Details for Bank Transfer (BACS)

Fone Gadgets & Accessories LTD

Account: 69449168

Sort Code: 30-94-77

Bank: Lloyds Bank

Reference: Please use your repair reference as a payment reference.

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